1.1 How Shanghai Finern Automation Technology Co., Ltd. Collects Your Personal Information

Personal information refers to all kinds of information, recorded electronically or otherwise, related to an identified or identifiable natural person, excluding anonymized data. When you use the products and services of Shanghai Finern Automation Technology Co., Ltd. or interact with us, we may collect your personal information. The specific types of data collected vary depending on the products and services you use and your interactions with us. You are not required to provide personal information to Shanghai Finern Automation Technology Co., Ltd., but in some cases, if you choose not to provide it, we may not be able to offer you the relevant products or services, nor respond to or resolve issues you encounter. Shanghai Finern Automation Technology Co., Ltd. will collect and use your personal information only for the purposes stated in this policy. The types of personal information we may collect include:

1.1.1 Information You Provide to Shanghai Finern Automation Technology Co., Ltd.

Personal Contact Information: When you contact us, provide feedback, submit inquiries, participate in our online or offline activities, or subscribe to marketing materials, you may provide your contact information, including your name, company name, job title, email address, phone number, etc.

1.1.2 Information Obtained During Your Interaction or Use of Our Products and Services

Device and Network Information: We may collect information about the devices you use to access the products and services of Shanghai Finern Automation Technology Co., Ltd., such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical details depending on the product.

Interaction Records: This includes information you submit directly while using our website, products, or services, such as requests you make, queries you input, or problems or information you provide for customer support. It also includes communication records from online or offline interactions, phone calls, emails, or participation in activities.

Log Information: When you use the products and services of Shanghai Finern Automation Technology Co., Ltd. or view content provided by us, we may automatically collect and store necessary log information, such as access times, accessed page paths, client IP addresses, and event information (e.g., errors, crashes, restarts, upgrades).

1.1.3 Third-Party and Publicly Available Information

Where permitted by law, we may also obtain data from public or commercial third-party sources or publicly available information. For example, we may purchase statistical data from other companies to support our services.

Shanghai Finern Automation Technology Co., Ltd. may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, we may collect aggregated statistics, such as website visit counts, to understand how users interact with our website, products, and services. This helps us improve our services to better meet customer needs. Shanghai Finern Automation Technology Co., Ltd. may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We strive to separate personal information from non-identifiable data and use them independently. If personal information is mixed with non-identifiable data, it will still be treated as personal information.

1.2 How Shanghai Finern Automation Technology Co., Ltd. Uses Your Personal Information

We may use your personal information for the following purposes:

Responding to Your Interaction Requests: When you visit our website, participate in online or offline activities, request changes, or request specific information (e.g., marketing materials, white papers, or e-magazine subscriptions), or contact us regarding any issues or product information (e.g., technical support, feedback, inquiries), we may use your personal information to respond to your requests.

Recommending Relevant Content, Products, or Services: With your consent, we may send you information about products and services that may interest you, invite you to participate in events (including promotional events), market surveys, or satisfaction surveys conducted by Shanghai Finern Automation Technology Co., Ltd., or provide you with personalized content and services when you visit our website, app, or other online platforms. If you do not wish to receive such information, you can unsubscribe at any time via SMS instructions or other methods we provide.

Other Scenarios:Troubleshooting errors if you choose to send us error details.

Protecting the safety of our products, services, and users, and improving our loss prevention and anti-fraud measures.

Complying with and enforcing applicable legal requirements, industry standards, or our policies.

2.1 Cookies

To ensure the proper functioning of our website, Shanghai Finern Automation Technology Co., Ltd. sometimes stores small data files called cookies on your computer or mobile device. A cookie is a plain text file stored by a web server on your device. Only the server that created the cookie can retrieve or read its contents. Each cookie is unique to your web browser or mobile application and typically contains an identifier, the site name, and some numbers and characters. With cookies, websites can store data such as user preferences or items in a shopping cart.

Shanghai Finern Automation Technology Co., Ltd. uses cookies for purposes similar to those of most websites or internet service providers: to improve the user experience. Cookies enable websites to remember your single visit (session cookies) or multiple visits (persistent cookies). For example, cookies allow websites to retain settings such as the language, font size, and other browsing preferences of your computer or mobile device, eliminating the need to reconfigure these settings each time you visit. If a website does not use cookies, it will treat you as a new visitor every time you open a page. For instance, if you log in to a website and navigate to another page, the site won’t recognize you, and you’ll be logged out again.

Shanghai Finern Automation Technology Co., Ltd. will not use cookies for purposes other than those specified in this policy. You can manage or delete cookies according to your preferences. For details, please visit AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers allow you to block cookies. However, if you do so, you will need to manually adjust user settings each time you visit our website. For detailed instructions on how to change browser settings, please refer to the following links:

• Internet Explorer

• Google Chrome

• Mozilla Firefox

• Safari

• Opera

2.2 Web Beacons and Pixel Tags

In addition to cookies, Shanghai Finern Automation Technology Co., Ltd. uses other similar technologies, such as web beacons and pixel tags, on its website. For example, emails sent by Shanghai Finern Automation Technology Co., Ltd. may contain clickable URLs that link to content on our website. If you click on the link, we may track your click to understand your preferences for our products and services and improve customer service.

Web beacons are typically transparent images embedded in websites or emails. With pixel tags in emails, we can determine whether an email has been opened. If you do not wish your activities to be tracked in this way, you can unsubscribe from Shanghai Finern Automation Technology Co., Ltd.'s mailing list at any time.

Using our website indicates that you agree to the use of cookies, web beacons, and pixel tags as described above.

Shanghai Finern Automation Technology Co., Ltd. generally does not disclose your personal information to external parties, except under the following circumstances:

3.1 Disclosure to Authorized Partners

If certain services are provided by authorized partners of Shanghai Finern Automation Technology Co., Ltd., we may share your personal information with them as described in this policy. For example, we may entrust partners to handle hotline services, send emails, or provide technical support on our behalf. We require these partners to use your personal information solely to provide services on behalf of Shanghai Finern Automation Technology Co., Ltd.

3.2 Disclosure Within Affiliated Companies

We may disclose your personal information within Shanghai Finern Automation Technology Co., Ltd. and its affiliated companies for specific, clear, and lawful purposes. Only information necessary for providing services will be disclosed.

3.3 Disclosure to Comply with Legal Obligations

We may disclose your personal information to relevant law enforcement or government agencies if required by applicable laws or in response to legal processes. In certain jurisdictions, if Shanghai Finern Automation Technology Co., Ltd. is involved in a reorganization, merger, bankruptcy, or liquidation proceeding, your personal information may also be disclosed to the relevant parties involved in the transaction.

3.4 Disclosure for Reasonable Needs

We may disclose your personal information when there is a reasonable need to do so. For example:

To fulfill contracts or agreements.

To prevent physical harm, property damage, or investigate potential or actual illegal activities, where disclosure is deemed necessary and appropriate.

If you have any questions, concerns, or suggestions regarding the collection, use, or disclosure of your personal information, or if you wish to exercise your rights related to your personal data, you can contact Shanghai Finern Automation Technology Co., Ltd. through the following methods:

Phone: [(0086)-0755-2377-1087]

Email: [Support@finern.com]

We will respond to your inquiries as soon as possible, typically within [a specific time frame, e.g., 15 business days], depending on the nature of your request. If additional time is required, we will notify you accordingly.

If you could share the contact details you’d like included, I can help you complete the section!